Privacy Policy

Survive understands that everyone’s privacy is important and that each person
cares about how their personal data is used. We respect and value the privacy of
everyone who visits this website, and will only
collect and use personal data in ways that are described here, and in a way that is
consistent with our obligations and an individual’s rights under the law.

Please read this Privacy Policy carefully and ensure that it is understood. Your
acceptance of this Privacy Policy is deemed to occur upon your first use of our
site. If you do not accept and agree with this Privacy Policy, you must stop using
our site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Account” – This refers to an account required to
access and/or use certain areas and
features of our site.

“Cookie” – This refers to a small text file placed on
your computer or device by our site
when you visit certain parts of our site
and/or when you use certain features
of our site. Details of the cookies used
by our Site are set out in Part 14.

“Cookie Law” – This refers to the relevant parts of the
Privacy and Electronic
Communications (EC Directive)
Regulations 2003.

2. Information About Us

Our site is owned by Survive (Support for Survivors of Rape and Sexual Assault)
registered in England under charity number 1069129 and company number
3455000 and operated by Castlegate IT Limited registered in England under
company number 7824836.

Registered office for Survive: 25 Micklegate, York YO1 6JH

Registered office and Main Trading address for Castlegate IT: Unit 2 Enterprise
Complex, Walmgate, York, YO1 9TT

Data Protection Officer: CEO

Email address:

Telephone number: 01904 638813

3. What Does This Policy Cover?

This Privacy Policy applies only to an individual’s use of our site. Our site may
contain links to other websites. Please note that we have no control over how
your data is collected, stored, or used by other websites and we advise you to
check the privacy policies of any websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation
2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who
can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about a person that enables
them to be identified. Personal data covers obvious information such as name
and contact details, but it also covers less obvious information such as
identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, a person has the following rights, which we will always work to

  1. The right to be informed about our collection and use of personal data. This
    Privacy Policy explains everything a person needs to know, but we can
    always be contacted if more information is required. To find out more or to
    ask any questions using the details in Part 15.
  2. The right to access the personal data we hold about an individual. Part 13
    explains how to do this.
  3. The right to have personal data rectified if any of personal data held by us is
    inaccurate or incomplete. Please contact us using the details in Part 15 to
    find out more.
  4. The right to be forgotten, i.e. the right to ask us to delete or otherwise
    dispose of any of personal data that we have. Please contact us using the
    details in Part 15 to find out more.
  5. The right to restrict (i.e. prevent) the processing of personal data.
  6. The right to object to us using personal data for a particular purpose or
  7. The right to data portability. This means that, if a person has provided
    personal data to us directly, we are using it with consent or for the
    performance of a contract, and that data is processed using automated
    means, the individual can ask us or a copy of that personal data to re-use
    with another service or business in many cases.
  8. Rights relating to automated decision-making and profiling. We do not use
    personal data in this way.

For more information about our use of personal data or exercising rights as
outlined above, please contact us using the details provided in Part 15.

Further information about rights can also be obtained from the Information
Commissioner’s Office or your local Citizens Advice Bureau.

If there is any cause for complaint about our use of personal data, a complaint can
be lodged with the Information Commissioner’s Office.

6. What Data Do You Collect?

Depending upon a person’s use of our site, we may collect some or all of the
following personal and non-personal data. (Please also see Part 14 on our use of
cookies and similar technologies.)

  • Name;
  • Address;
  • Email address;
  • Telephone number;
  • Business name;
  • Payment information;
  • Information about your preferences and interests;
  • IP address;
  • Web browser type and version;
  • Operating system;
  • A list of URLs starting with a referring site, your activity on our site, and the
    site you exit to.

7. How Do You Use My Personal Data?

Under the GDPR, we must always have a lawful basis for using personal data. This
may be because the data is necessary for our performance of a contract with an
individual, because consent has been given for to our use of personal data, or
because it is in our legitimate business interests to use it. Personal data may be
used for one of the following purposes:

  • Providing and managing your access to our site;
  • Personalising and tailoring your experience on our site;
  • Personalising and tailoring our services for you;
  • Communicating with an individual. This may include responding to emails
    or calls from that person;
  • Supplying with information by email, text and post that a person has opted in to – that person can unsubscribe or opt-out at any time by email,
    telephone or post.
  • Analysing an individual’s use of our site and gathering feedback to enable
    us to continually improve our site and user experience.

With your permission and/or where permitted by law, we may also use personal
data for marketing purposes, which may include contacting you by email, post
with information or news on our activities and services. Any unlawful marketing
or spam will not be sent. We will always work to fully protect an individual’s rights
and comply with our obligations under the GDPR and the Privacy and Electronic
Communications (EC Directive) Regulations 2003. The opportunity to opt-out will
always be offered.

8. How Long Will You Keep My Personal Data?

We will not keep personal data for any longer than is necessary in light of the
reason(s) for which it was first collected. Personal data will therefore be kept for
the following periods (or, where there is no fixed period, the following factors will
be used to determine how long it is kept):

  • General enquiries: up to two years
  • For the duration of a contractual relationship with us plus up to two years,
    i.e. for as long as you remain our client, and then up to two years after the
    relationship is terminated.
  • Additionally, personal details within, and relating to, financial transactions
    will be retained for six years from the end of the last company financial
    year they relate to, or longer if:

    • they show a transaction that covers more than one of the company’s
      accounting periods
    • the company has bought something from a person or company that
      it expects to last more than 6 years, like equipment or machinery
    • we sent our Company Tax Return late
    • HMRC has started a compliance check into our Company Tax Return
  • Personal data held in webserver logs is retained for no longer than three

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the EU. This means that it will
be fully protected under the GDPR.

10. Do You Share My Personal Data?

We contract with the following third parties to supply our products and services.
These may include payment processing, domain registration, the provision of web
hosting, email and other internet services, and marketing. In some cases, these
third parties may require access to some or all personal data in order to supply a
product or service.

  • Castlegate IT Ltd: Unit 2 Enterprise Complex, Walmgate, York, YO1 9TT,
    United Kingdom
  • Ltd: 4th Floor, 37 Turner Street, Manchester, M4 1DW, United
  • Mailgun: San Antonio HQ, 112 E Pecan St. #1135, San Antonio, TX 78205,
  • PayPal: Whittaker House, 2 Whittaker Avenue, Richmond (Greater London)
  • CAF Donate: Charities Aid Foundation, 25 Kings Hill Avenue, Kings Hill, West
    Malling, Kent ME19 4TA
  • Mailchimp: The Rocket Science Group, LLC, 675 Ponce de Leon Ave NE,
    Suite 5000, Atlanta, GA 30308 USA

If any of personal data is required by a third party, as described above, we will
take steps to ensure that personal data is handled safely, securely, and in
accordance with an individual’s rights, our obligations, and the third party’s
obligations under the law, as described above in Part 9.

In some limited circumstances, we may be legally required to share certain
personal data, which might include individual users, if we are involved in legal
proceedings or complying with legal obligations, a court order, or the instructions
of a government authority.

11. How Can I Control My Personal Data?

In addition to your rights under the GDPR, set out in Part 5, when you submit
personal data via our site, options can be to restrict our use of personal data. In
particular, we aim to offer strong controls on our use of personal data for direct
marketing purposes (including the ability to opt-out of receiving emails from us at
the point of when details are provided.

Individuals may also wish to sign up to one or more of the preference services
operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate
Telephone Preference Service (“the CTPS”), and the Mailing Preference Service
(“the MPS”). These may help to prevent receiving unsolicited marketing. Please
note, however, that these services will not prevent receipt of marketing
communications for which consent has already been provided.

12. Can I Withhold Information?

Individuals may access certain areas of our site without providing any personal
data. However, to use all features and functions available on our site you may be
required to submit or allow for the collection of certain data.

An individual can restrict our use of cookies. For more information, see Part 14.

13. How Can I Access My Personal Data?

If a person wishes to know what personal data we have about them, details of
that personal data and for a copy of it (where any such personal data is held) can
be requested. This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or
postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If a request is
‘manifestly unfounded or excessive’ (for example, if you make repetitive requests)
a fee may be charged to cover our administrative costs.

We will respond to your subject access request within 28 days and no longer than
one month after receiving it. Normally, we aim to provide a complete response,
including a copy of personal data within that time. In some cases, however,
particularly if a request is more complex, more time may be required up to a
maximum of three months from the date we receive a request. Progress reports
will be provided.

14. How Do You Use Cookies?

Our site may place and access certain first-party cookies on a computer or device.
First-party cookies are those placed directly by us and are used only by us. We use
cookies to facilitate and improve your experience of our site and to provide and
improve our services. In addition, our site uses analytics services provided by
Google Analytics, which also use cookies. Website analytics refers to a set of tools
used to collect and analyse usage statistics, enabling us to better understand how
people use our site.

All cookies used by and on our site are used in accordance with current Cookie

An individual can choose to enable or disable cookies in an internet browser.
Most internet browsers also enable a choice to disable all cookies or only thirdparty cookies. By default, most internet browsers accept cookies, but this can be
changed. For further details, please consult the help menu in your internet
browser or the documentation that came with a device.

15. How Do I Contact You?

To contact us about anything to do with personal data and data protection,
including to make a subject access request, please use the following details:

For the attention of: Mags Godderidge

Email address:

Telephone number: 01904 638813

Postal Address: 25 Micklegate, York YO1 6JH

16. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for
example, if the law changes, or if we change our business in a way that affects
personal data protection.
Any changes will be immediately posted on our site and users will be deemed to
have accepted the terms of the Privacy Policy on their first use of our site
following the alterations. It is best to check this page regularly to keep up-to-date.

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