Our Commitment to You

We want to ensure you get the most out of Survive’s specialist trauma-informed services.

Client contract

Your support worker or counsellor will ask you to sign a contract during your initial appointment with them This contract lays out our commitment to you as well as your commitment to us. It covers our values, ethics and boundaries as well as useful information on how we manage your data and how to reschedule appointments.

You can find a copy of this contract here

The Victims’ Code

In line with The Code of Practice for Victims of Crime, Survive commits to the following:

  • Where necessary, Survive will ensure survivors can access services with the help of an interpreter.
  • Survive will commit to having a web translation tool on our website.
  • Survive will make sure survivors can choose whether to self-refer to any of our services or access our counselling service via the Supporting Victims Team – funded by the Police, Fire, Crime Commissioner.
  • Survive will tailor support to meet the needs of survivors to help them cope and recover from what happened to them.
  • Survive will allow survivors to self-refer for further support after a court case has ended.
  • Where possible, Survive will facilitate access to a male or female practitioner.
  • Survive will endeavour to provide timely access to support based on availability.
  • Survive will ensure survivors can access our Comments, Complaints and Feedback policy. If a survivor is not satisfied with the handling of a complaint, they can ask their Member of Parliament to refer your complaint to the Parliamentary and Health Service Ombudsman.
  • Survive will always ask for feedback after survivors have completed work with us about how we can improve our services and where necessary, take action.
  • Survive provides support work, counselling, trauma therapy and EMDR and a helpline. Survive does not provide Independent Sexual Violence Advisors (ISVAs) who can assist survivors through the court process. If a survivor requires the support of an ISVA, they can self-refer to IDAS in York and North Yorkshire or The Bluedoor in East Riding of Yorkshire or ask their Survive support worker or counsellor to make a referral on their behalf.
  • Survive offers the Choices Service to current clients to help them explore their options and receive sufficient information and resources to enable informed decisions around reporting, not reporting, supplying anonymous intelligence or exploring civil remedies or restorative justice. Referrals can also be made to relevant services. Survivors should ask their Survive support worker or counsellor about how to access the Choices service.

Additional Information

Our services are in very high demand. Currently survivors wait 8-12 weeks to access support work or 4-6 months to access counselling. It is therefore important that you tell us as soon as possible if you are no longer able to make your initial assessment so that we can rearrange a new time for you and offer your original session to another survivor.

If you do not attend your initial assessment, we will not be able to reschedule it. We will contact you to let you know that you have missed your initial assessment and will invite you to re-refer yourself to our services using the online referral form here.

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